Return Exchange Policy
Returns and Exchanges Policy
14-Day Return and Exchange Policy
Upon receipt of the product, you have 14 days to request a return or exchange. Please note that if it has been more than 14 days since you received the product, unfortunately, we cannot offer you a refund or exchange.
Conditions for Return/Exchange
The product must be in the same condition as when received, unused, and in its original packaging.
Damage and Issues
Please inspect your order upon reception, and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Process of Initiating a Return or Exchange
Contact Us: Start this process by contacting us at info@sirensluckdice.com, and provide your order details.
Prepare Your Package: Securely package the items you want to return or exchange.
Include a Note: Include a note in the package with your full name, order number, and clear details of whether you are seeking a return or exchange. For an exchange, please specify the product you would like to receive.
Shipping Fee
Customers are responsible for all return shipping costs, unless Sirensluckdice deems it appropriate to bear these costs (e.g., in the case of defective items or a company error). This decision is ours to make based on the specific circumstances.Processing TimeWe will handle your return or exchange immediately after receiving the item and notify you of the next steps.
Exceptions/Non-returnable Items
Certain types of items cannot be returned, such as custom orders, and goods damaged not by us or during shipping. If you have any questions or concerns about the product, please contact us.
Refunds
Review and Refund: After we receive and inspect your return, we will refund through your original payment method.
Bank Process: Please allow time for your bank or credit card company to process your refund. This process usually takes 1-3 business days but may take longer in some circumstances.
Questions about Returns and ExchangesContact Us: If you have any questions about returns or exchanges, please contact us at info@sirensluckdice.com.